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Need help? If the affected machine has internet access, assistance is just a few clicks away!
Visit the Store and purchase a remote session.
Next, download and run the support file.
Finally, call and verify that someone is available to take your call.
Already purchased a remote support session? Download the remote control client.
Note, some antivirus products might incorrectly identify the Remote Control client as a virus. Ignore the warning and allow access. Windows Vista & Windows 7 users: please confirm all security prompts.
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